How many coins can I sell at once?
You can sell any quantity of coins at any time provided they fit in all the 8 pillars of coin selling.
We always aim for the best for all our clients therefore the more a client sells, the more we open up more engagements.
What happens if my coin fails to reach the required threshold?
In that case, your coin won’t be considered for payment. You might have to retry next time the same coin is put up for business.
Since the best coin will have been selected in round one it will mean that your coin can stand a better chance of emerging the best in the next selection.
How do i do if am far from your offices?
We have clients across the world. Our procedure of exchange is designed to cater for all types of people.
Kindly follow our selling guides and you are assured of getting paid for your coin within the shortest time wherever you are at.
I don’t have a bank account, will it affect my payments?
No, that can’t stop you from selling. We have a provision for mobile money payments as well as cash transfers.
As a matter of follow up, opening a bank account is nowadays a very simple and easy affair. You can also opt to use Paypal which is very quick to set up.
How do i fill your forms?
You will probably find out that one particular form on our site may appear repeatedly at different points as you go through our guides.
You are advised to fill such a form only once regardless of how many times you come across it.
If you happen to fill it out more than once then be sure it will lower your chances of selling since it will congest your email feedback and responses
Can you reduce your 20% share cut from my payments to maybe 10%?
To ensure we serve you better, the company requires to make some profits from business conducted.
Our core business is coin trading therefore the 20% deduction from your earnings is to ensure we keep and stay afloat in the industry.
What if my coin does not match any pictured on your list?
In that case, you can request us to advertise it to the whole world on your behalf so as to find a quick market and you get paid for it immediately.
Can I skip the requirements of any of the 8 pillars of selling?
The 8 pillars of coin selling are used as a yardstick to measure and determine the most suitable coin that meets the required threshold.
If you ignore or skip any pillar, you reduce your coins’ chances of being selected for payments.
How can I request for your company agents to be sent to my place?
Once you are informed that your coin has been validated as fit for payment, you will liaise with our customer support team who will process your request.
Our company agents will be sent up to your place of choice and convenience.
Can I get a full coin-selling online tutorial?
Definitely yes. We have our TAMBUA ONLINE TUTORIAL which is designed for coin sellers who wish to better understand the selling process.
Get in touch with us through our able and friendly customer service staff and you will be guided on how to get the full tutorial.
How does the half payment before and half payment after concept work?
This concept is generally applied to our regular coin sellers.
We use it to support our regulars so that they are empowered to source coins from sub-sellers.
How long does it take for an engagement to be completed?
Once you have filled, attached a photo of your coin and submitted the engagement form, you may have to allow at least one week for processing and comparing your coin to our 8 pillars of coin selling.
If your coin emerges as fit for payment then we will inform you and your payment be transferred to you within three days.
Can I visit your offices?
You are most welcome to go through our tutorials and you will find one of our success platforms called TULETEE OFFICE TRADING whereby coin sellers are offered a one-on-one selling experience.
Follow the guide and hoping to see you at our offices soon.
Am abroad. How can I get your cleaning, grading and valuation services?
We will organize so you send us your coins through courier services.
Our expert staff will do the required procedures in the most professional parameters to ensure your coins are ready for market.
Alternatively, we can organize and send our company agents up to where you are to execute the procedures.
What is the process of joining your coins club?
SHIKANA COINS CLUB is a free-for-all platform specially designed to support members on various fronts.
Joining is extremely easy by just linking with our customer care desk whereby you will be issued with a membership number.
Thereafter you will be furnished with all the association updates and newsletters and be incorporated into the group activities.
Where are your coin exhibitions held?
TOKEA COIN EXHIBITIONS are held after every four months. It offers coin sellers an opportunity to congregate in a central location so as to showcase their coins.
Mostly we hold these events in Nairobi even though plans are in the pipeline to extend to other regions.
Do you deal in any other types of antiques?
Yes we specialize in other types of antiques.
We have a department in the company that processes antiques, artifacts, collectibles and antiquities.
Can I request to work as your agent in my area?
Absolutely! If you are a person of integrity, trustworthy and able to learn quickly, then the company can train and enlist you to partner with us as an agent.
I was very late in getting the email that my coin was shortlisted for payments. What do i do to proceed?
This is a very lucrative type of engagement therefore it is very competitive.
A client is normally allowed three days to respond to any of the company feedbacks.
If no response is received from you after that duration then your position is given out to the next most prepared and available person.
My email was not properly configured and i had already sent my presentation. Can i resend with my new email?
Absolutely you can resend your presentation so as to ensure you properly get our responses on time.
What time is it best to contact your customer care desk?
We offer all-round 24-hour customer care support.
The point to note is that during night hours, Sundays and public holidays we have a reduced staff presence so you might get limited or slowed down services at the said periods of time.
Am mostly on the move due to my job. Can I request to be contacted through my phone number?
Under request it is possible but due to the large number of coin sellers seeking to sell then we have to use email as the first line of contact.
After that, we then get the conversation closer through phone contact with the people whose coins have been shortlisted as valid for payment.
Why haven’t I received feedback one month after presenting my coins?
We always try to communicate to everybody who presents their coins to our company.
You might fail to get feedback from us mainly if you did not follow the procedure of presentation or if your coins did not fit in the required specifications.
How do I participate in your coin auctions?
Our TUONYESHE COIN AUCTIONS are open to all coin sellers, buyers and enthusiasts.
You will be required to fill in and submit the auction participation form provided by the company.
After filling in your details and attaching your coins photo, you are ready to have your coin showcased in the auction and ready to be viewed worldwide.
Is it possible to sell on behalf of someone else?
Very much possible.
Provided you have agreed to operate on the person’s behalf then it is quite OK.
Your details are the ones that will be indicated on the sale agreement and once payment is out, you will share it according to your arrangement with the owner.
In a few words, what is the procedure of selling a coin?
First is to know the specification of the coin wanted. Second, identify if yours fits the specification and these include if your coin is properly cleaned and stored which will determine the grade of your coin.
Make a proper presentation which will be essential in grading and valuation and finally choose the best trading platform that suits you.
Finally, make sure you go through our guide so to properly understand these 8 pillars of coin selling.
What happens if my coin is good but just wrongly cleaned?
Our clients have contracted us with a guarantee that we will source for them the best coins available.
If your coin exceeds or is below the required specifications then it wont be accepted for payments.
By being wrongly cleaned then that means its surface is not in the best look required.
I lost my coin after it had been shortlisted for payment. How can you help?
Honestly, we can’t be of any assistance to you in such a case.
Unless you find a coin that is exactly as the one that you have lost so to make a replacement.
My coin has all the specifications needed only that it is defaced. Can you pass it through to payments?
A coin that is defaced means that it has a very high chance of appearing at the bottom of the Sheldon coin grading scale.
The lower a coin is on the scale then the lower it’s chances of being selected for payment.
Its only chance in the market is if there is no other coin that is higher than it on the grading scale.
What can I do about my dented coin?
Eye appeal is a very important aspect of coin selling.
If your coin is dented then all the chances point to the fact that it lacks a pleasant eye appeal.
No one is willing to buy an item that is not pleasing to look at.