Here are the hard questions that people who are now millionaires asked before they started selling their coins through our company.
How many coins can I sell at once?
You can sell any quantity of coins at any time, provided they fit in all the 8 pillars of coin selling.
We always aim to do our best for all our clients; therefore, the more a client sells, the more engagements we open up.
What happens if my coin fails to reach the required threshold?
In that case, your coin won’t be considered for payment. You might have to retry next time the same coin is put up for business.
Since the best coin will have been selected in round one, it will mean that your coin can stand a better chance of emerging as the best in the next selection.
How do I do if I’m far from your offices?
We have clients across the world. Our exchange procedure is designed to cater to all types of people.
Kindly follow our selling guides, and you can be assured that you will be paid for your coin in the shortest time, wherever you are.
I don’t have a bank account. Will it affect my payments?
No, that can’t stop you from selling. We have a provision for mobile money payments as well as cash transfers.
As a follow-up, opening a bank account is nowadays a very simple matter. You can also opt to use PayPal, which is very quick to set up.
How do I fill out your forms?
You will probably find out that one particular form on our site may appear repeatedly at different points as you go through our guides.
You are advised to fill out such a form only once, regardless of how many times you come across it.
If you happen to fill it out more than once, then be sure it will lower your chances of selling, since it will congest your email feedback and responses
Can you reduce your 20% share cut from my payments to maybe 10%?
To ensure we serve you better, the company requires making a profit from the business conducted.
Our core business is coin trading; the 20% deduction from your earnings is to ensure we keep and stay afloat in the industry.
What if my coin does not match any of the ones pictured on your list?
In that case, you can ask us to advertise it to the whole world on your behalf to find a quick market, and you get paid immediately.
Can I skip the requirements of any of the 8 pillars of selling?
The 8 pillars of coin selling serve as a yardstick for determining the most suitable coin that meets the required threshold.
If you ignore or skip any pillar, you reduce your coins’ chances of being selected for payments.
How can I request that your company send agents to my place?
Once you are informed that your coin has been validated as fit for payment, you will liaise with our customer support team, who will process your request.
Our company agents will be sent up to your place of choice and convenience.
Can I get a full coin-selling online tutorial?
Definitely yes. We have our TAMBUA ONLINE TUTORIAL, which is designed for coin sellers who wish to better understand the selling process.
Get in touch with our friendly customer service staff, and they will guide you through the full tutorial.
How does the half-payment-before-and-half-payment-after concept work?
This concept is generally applied to our regular coin sellers.
We use it to support our regulars, empowering them to source coins from sub-sellers.
How long does it take for an engagement to be completed?
Once you have filled out the form, attached a photo of your coin, and submitted the engagement form, you may need to allow at least one week for processing and comparison against our 8 pillars of coin selling.
If your coin is deemed fit for payment, we will inform you, and your payment will be transferred within three days.
Can I visit your offices?
You are most welcome to go through our tutorials, and you will find one of our success platforms called TULETEE OFFICE TRADING, whereby coin sellers are offered a one-on-one selling experience.
Follow the guide and hope to see you at our offices soon.
Am abroad. How can I get your cleaning, grading, and valuation services?
We will arrange for you to send us your coins via a courier service.
Our expert staff will do the required procedures in the most professional manner to ensure your coins are ready for the market.
Alternatively, we can organize and send our company agents to your location to execute the procedures.
What is the process of joining your coins club?
SHIKANA COINS CLUB is a free-for-all platform specially designed to support members on various fronts.
Joining is extremely easy: just link with our customer care desk, and you will be issued a membership number.
Thereafter, you will be provided with all association updates and newsletters, and incorporated into group activities.
Where are your coin exhibitions held?
TOKEA COIN EXHIBITIONS are held every four months. It offers coin sellers an opportunity to congregate in a central location so as to showcase their coins.
We mostly hold these events in Nairobi, though plans are in the pipeline to expand to other regions.
Do you deal in any other types of antiques?
Yes, we specialize in other types of antiques.
We have a department in the company that processes antiques, artifacts, collectibles, and antiquities.
Can I request to work as your agent in my area?
Absolutely! If you are a person of integrity, trustworthy, and able to learn quickly, then the company can train and enlist you to partner with us as an agent.
I was very late in getting the email that my coin was shortlisted for payments. What do I do to proceed?
This is a very lucrative type of engagement; it is very competitive.
A client is normally allowed 3 days to respond to the company’s feedback.
If no response is received from you after that period, your position is given to the next most prepared and available person.
My email was not properly configured, and I had already sent my presentation. Can I resend with my new email?
Absolutely, you can resend your presentation to ensure you receive our responses on time.
What time is best to contact your customer care desk?
We offer all-round 24-hour customer care support.
The point to note is that during night hours, Sundays, and public holidays, we have a reduced staff presence, so you might experience limited or slower service during these periods.
Am mostly on the move due to my job. Can I request to be contacted through my phone number?
By request, it is possible, but due to the large number of coin sellers, we have to use email as the first line of contact.
After that, we bring the conversation closer by phone with the people whose coins have been shortlisted as valid for payment.
Why haven’t I received feedback one month after presenting my coins?
We always try to communicate with everybody who presents their coins to our company.
You might not receive feedback from us, especially if you did not follow the presentation procedure or if your coins did not meet the required specifications.
How do I participate in your coin auctions?
Our TUONYESHE COIN AUCTIONS are open to all coin sellers, buyers, and enthusiasts.
You will be required to fill in and submit the auction participation form provided by the company.
After filling in your details and attaching your coin photo, you are ready to have your coin showcased at the auction and viewed worldwide.
Is it possible to sell on behalf of someone else?
Very much possible.
Provided you have agreed to operate on the person’s behalf, then it is quite OK.
Your details will be indicated on the sale agreement, and once payment is made, you will share it according to your arrangement with the owner.
In a few words, what is the procedure for selling a coin?
First, know the specifications of the coin wanted. Second, identify whether your coin meets the specification; this includes whether it is properly cleaned and stored, which will determine its grade.
Make a proper presentation, which will be essential in grading and valuation, and finally choose the best trading platform that suits you.
Finally, make sure you go through our guide so as to properly understand these 8 pillars of coin selling.
What happens if my coin is good but was just cleaned incorrectly?
Our clients have contracted us to guarantee that we will source the best available coins for them.
If your coin exceeds or falls below the required specifications, it won’t be accepted for payment.
Being wrongly cleaned means its surface is not in the best condition required.
I lost my coin after it had been shortlisted for payment. How can you help?
Honestly, we can’t assist you in such a case.
Unless you find a coin that is exactly like the one that you have lost, so as to make a replacement.
My coin has all the required specifications, except that it is defaced. Can you pass it through to payments?
A coin that is defaced means that it has a very high chance of appearing at the bottom of the Sheldon coin grading scale.
The lower a coin is on the scale, the less likely it is to be selected for payment.
Its only chance in the market is if there is no other coin that is higher than it on the grading scale.
What can I do about my dented coin?
Eye appeal is a very important aspect of coin selling.
If your coin is dented, then all the chances point to the fact that it lacks a pleasant eye appeal.
No one is willing to buy an item that is not visually appealing.